A visit to the dealer

"Official dealer," it sounds good! What can I say, until recently most people, there is little or less affluent would prefer to repair the car in that service station, itself, that neither is authorized. Gleaming glass and steel. With radiant smiles of girls at the reception. From friendly to an inability to acceptors. On the mechanics of an unusually clean overalls. But something has changed. And now you're counting the bills in your wallet thinner, thinking - is it really so good it is, this is the official dealer. With its sticky sellers. With its standard-cost nesusvetnoy hours. With this endless waiting, when a lousy TO stretched because of obligatory free cleaning and paperwork. Unfortunately, as we often see only the outside. Be it a car wash, or a beauty salon, or real estate agency ... Meaning, alas, does not change. But here, you know, than I can catch? Entering the car wash is quite a normal level, with acceptance, with registration of purchase order, with a cafe on the 2nd floor, I find myself on the fact that coming to the door, I expect that they will open ... Disperse themselves, inviting me to the glittering motor show ... And opening up the handle of the usual non-automatic doors, I feel a slight discomfort. The outer side? .. Oh no, not all. Of course, change the engine oil and brake pads are in principle possible in any service (I do not mean a garage), but here if they know how to clear the message about service. And if they have the notion that an oil seal plugs are disposable. Of course, I assume that your machine is at least a Korean rather than a "Lada". It is unlikely that they all know it. Not because the hacks. Simply not profitable to have such service specific equipment for each brand. Sorry, business. Yes, and information about some of the subtleties are sometimes not enough. Manufacturers of a row over their news and do not reveal secrets. How not cool, official dealer - it is force! The structure, which is a direct continuation of the manufacturer. Working to high standards of service, not only cars, but also work with clients. The high cost of service offset by here first and foremost, the right technology of the work. The narrow specialization of the brand (or brands of the group, united in a automobile concern) makes it possible to study it thoroughly. Availability of equipment made specifically for this brand, will repair (and maintenance), which leads to solve the problem, rather than to the emergence of a new fracture. On complex repairs, floating faults, which, unfortunately, is not so rare in the car, needless to say. Reliable communication with the hot line offices, information about the already known "sores" - that is, that has at its disposal is the official dealer. Well, the standards of customer service is a separate issue. Almost a plot for a novel. Try the service say that you poured oil into the engine (let's say, only 1 mm on dipstick). Or, you natoptali on the rug. Frequent phenomenon, incidentally. I do not want to repeat what you uslyshyti. And yet in some service workers will be right. Mat and you do zatopchete Oil "eel" by 500km, but the precipitate ... residue remains. In the dealership, in principle, can also pour oil - here are working people, not robots, but will treat the problem quite differently. On you will not look like an idiot. Your problem - our problem. Such an approach here. And as if not laughed at heart mechanic, buyout will come with a syringe away excess oil, it still will apologize and smile. And then you may find that the amount you pay for the service, not so great as it seemed in the beginning.